Privacy Policy
Effective Date: 18.6.2026
Last Updated: 18.6.2026
1. Introduction
Welcome to Stariyo ("Stariyo", "we", "our", or "us"). We are a reputation management agency based in Slovenia that helps HVAC businesses improve their online presence, collect customer feedback, and increase customer reviews.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit Stariyo.com, contact us, become a client, or use our services.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
• Full name
• Email address
• Phone number
• Company name
• Business address
• Payment and billing information
• Information provided through contact forms, emails, or consultations
Information We Collect Automatically
When you visit our website, we may automatically collect information such as:
• IP address
• Browser type and device information
• Operating system
• Pages visited
• Time spent on our website
• Referral sources
• Website interaction and analytics data
Information Processed Through Our Services
As part of our reputation management services, we may process limited customer information provided by our HVAC clients, such as:
• Customer names
• Email addresses
• Phone numbers
• Customer feedback or review-related information
We process this information solely for the purpose of delivering our services on behalf of our clients and in accordance with applicable data protection laws.
3. How We Use Your Information
We use personal information to:
• Provide and improve our reputation management services
• Communicate with clients and prospective clients
• Schedule meetings and consultations
• Send review requests and manage customer feedback workflows on behalf of our clients
• Manage contracts, invoices, and payments
• Improve our website, services, and marketing efforts
• Maintain security and prevent fraud
• Comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process personal data under the following legal bases:
• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests, where those interests are not overridden by your rights and freedoms
5. How We Share Your Information
We do not sell your personal information.
We may share information with trusted third parties, including:
• Website hosting providers
• Customer relationship management (CRM) platforms
• Email and communication service providers
• Payment processors
• Analytics providers
• Review and reputation management platforms
• Professional advisors such as accountants or lawyers
These providers may process information on our behalf and are required to protect it appropriately.
6. International Data Transfers
Because Stariyo operates from Slovenia and serves clients primarily in the United States, personal information may be transferred to and processed in countries outside your country of residence, including the United States.
Where required by applicable law, we implement appropriate safeguards for international data transfers, including contractual protections and other lawful transfer mechanisms.
7. Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Maintain client relationships
• Fulfill contractual obligations
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements
When information is no longer required, we securely delete or anonymize it where reasonably possible.
8. Data Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet-based service can guarantee complete security, and we cannot guarantee absolute protection of your information.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to object to or restrict certain processing
• The right to withdraw consent where processing is based on consent
• The right to request a copy of your data in a portable format
• The right to file a complaint with a relevant data protection authority
Residents of certain U.S. states may also have additional privacy rights under applicable state privacy laws.
10. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to understand how visitors use our website, improve performance, and support marketing efforts.
You may control or disable cookies through your browser settings. Where required by law, we will obtain your consent before using non-essential cookies.
11. Third-Party Services and Links
Our website or services may integrate with third-party platforms, including email providers, CRM systems, analytics services, review platforms, and other business tools.
These third-party providers maintain their own privacy policies, and we encourage you to review them.
12. Children's Privacy
Our services are intended for business owners and professionals and are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
14. Contact Information
For questions about this Privacy Policy or your personal information, please contact:
Stariyo
Website: Stariyo.com
Email: [email protected]
Location: Slovenia
